The history is scattered.
We bring repair orders, photographs and emails into a dated sequence of what was reported, inspected, attempted and communicated.
AUSTRALIAN DEALERSAdministrative ACL case support
The whole case.
Clearly organised.
We help Australian caravan dealerships manage the administrative work behind complex customer matters, bringing the evidence, repair history and correspondence into a clear case record.
AI assisted protection through careful case preparation. Australian Consumer Law (ACL) case support tailored to your dealership.
Australian service specialties
Choose the support
your dealership needs.
Explore the administrative case work or practical training that fits your team.
For Australian dealers
What you get
from iClaims.
A clear case record and practical support for your dealership. We agree which records to review and what follow-up to manage before work begins.
Explore Australian case support- Organised evidence fileRepair records, photographs, inspection findings and correspondence indexed by source and date. Original records stay intact.
- Dated case historyA chronology of reported concerns, inspections, repair attempts, requests and responses.
- Evidence gaps and open questionsMissing documents, conflicting records and open questions identified for review.
- Accountable follow-upNamed owners, due dates and authorised manufacturer or importer follow-up in one action register.
- Communication and cost recordA record of requests and responses alongside quotes, commitments, invoices and actual payments.
- Management or adviser handover packThe factual history, supporting evidence and outstanding decisions prepared for management or adviser review.
- Annual on-site state workshopsOn-site training for dealer teams in all six states. Contact your state caravan industry association first to arrange a workshop.
When iClaims can help
When the case grows,
keep the context.
When a concern spans people, departments and repair visits, we bring the records together and keep follow-up visible.
The evidence leaves questions.
We identify missing reports, conflicting accounts and unsupported costs, then list the information needed to review them.
Follow-up loses its owner.
We track manufacturer or importer requests, responses, owners and follow-up dates so the next step stays clear.
The matter needs escalation.
We prepare source material, the factual history, open issues and outstanding decisions for management or adviser review.
AI-assisted protection
AI assists the review.
People stay accountable.
Our proprietary iClaims software integrates with our own AI. We are developing its Australian workflow around case chronologies, source evidence, correspondence and administrative follow-up, with people reviewing the findings.
AI workflow in development · Pilot discussions
Protection through preparation.
The Australian workflow focuses on what the case record supports, what is missing and who needs to act. Each finding should identify its source; people check it against original records and later information before deciding the next administrative task.
We agree the support and permitted use of records before work begins.
Explore our Australian technologyHow it works
One matter.
A clear working process.
We update the record as new material arrives. Repair attempts, completed information requests and unresolved customer concerns stay distinct, so each review reflects the current position.
See the process and exampleAgree the support.
Define the matter, case owner, authorised records, responsibilities and deliverables.
Build the record.
Organise source records, chronology, correspondence and costs. Identify missing or conflicting information.
Assign the next action.
Confirm owners and due dates. Track authorised follow-up and responses.
Keep it current.
Update the record and prepare a management or adviser handover as the matter develops.
Case preparation for Australian dealers
Annual on-site workshops.
In every Australian state.
Practical training for Australian caravan dealership teams, focused on administrative ACL case preparation. Work through evidence, case histories and authorised follow-up using examples that reflect everyday customer matters.
Explore the workshop programme- New South WalesAnnual · On-site
- VictoriaAnnual · On-site
- QueenslandAnnual · On-site
- Western AustraliaAnnual · On-site
- South AustraliaAnnual · On-site
- TasmaniaAnnual · On-site
Build a usable file.
Organise repair records, photographs, inspection findings and correspondence with clear source references.
Connect the chronology.
Build a dated account of concerns, repair visits and communications. Separate recorded facts, disputed points and missing information.
Make ownership clear.
Practise authorised manufacturer or importer follow-up, with clear owners, due dates and a communication record.
Prepare the handover.
Practise checking AI-assisted summaries against original records and preparing a factual pack for management or advisers.
Contact your state caravan industry association first to arrange the annual workshop, host location and training focus.
Contact your state associationStart here to arrange annual on-site training.
Clear responsibilities
Support around
your decisions.
Our Australian service provides administrative ACL case management. It excludes warranty administration.
- iClaims prepares and coordinatesEvidence organisation, factual records and agreed administrative follow-up.
- The dealer decides and authorisesCustomer responses, repairs, remedies and external communications.
- Qualified advisers provide legal judgementLegal advice and representation remain with your advisers. Case support does not guarantee a dispute outcome.
Contact iClaims Australia
Start with your
dealership’s needs.
Tell us where the case record or follow-up needs attention. We’ll discuss a suitable scope and the next step.
Contact AustraliaAnnual state workshops
Contact your state caravan industry association first to arrange annual on-site training, the host location and the training focus.
Explore annual workshops