Build a usable file.
Organise repair records, photographs, inspection findings and correspondence by source and date. Practise identifying missing documents while preserving the original material and its context.
iClaims Australia / Dealer team training
Annual on-site workshops.
In every Australian state.
Practical training for Australian caravan dealership teams, focused on administrative Australian Consumer Law (ACL) case preparation. Work through evidence, case histories and authorised follow-up using examples that reflect everyday customer matters.
Contact your state caravan industry association first to arrange a workshop.
Annual state workshops
Training close to
your dealer community.
On-site workshops are offered annually in all six states. Your state caravan industry association is the first point of contact for arranging the host location, timing and training focus.
- New South WalesAnnual · On-site
- VictoriaAnnual · On-site
- QueenslandAnnual · On-site
- Western AustraliaAnnual · On-site
- South AustraliaAnnual · On-site
- TasmaniaAnnual · On-site
Practical workshop topics
Build habits your team
can bring back to work.
The training connects case preparation to the people gathering records, managing follow-up and briefing dealership decision makers.
Connect the chronology.
Build a dated account of concerns, repair attempts, requests and responses. Keep recorded facts, reported concerns, disputed points and missing information distinct.
Make ownership clear.
Practise authorised manufacturer or importer follow-up. Give an open action a responsible person and due date, then record the response and remaining question.
Prepare the handover.
Check AI-assisted summaries against original records. Assemble a factual management or adviser pack that explains the history, supporting evidence and decisions still required.
Arrange annual on-site training
Start with your
state association.
Contact your state caravan industry association first. Discuss the dealership teams involved, recurring case-preparation problems and the training focus that would be useful.
Workshop dates and host locations are arranged through your state association. The workshop covers administrative case preparation and human verification; legal advice and representation remain with qualified advisers, and customer remedy decisions remain with the dealer.
For the case-support service behind these practices, explore Australian case support.