State what is needed.
Record the request, supporting source, intended recipient and question requiring a response.
iClaims Australia / Administrative coordination
Give each request
a clear next step.
Keep authorised follow-up connected to the case record. We help Australian caravan dealerships track manufacturer or importer correspondence, assign action owners and organise the records behind costs.
Agree the work first
The request, the authority
and the available records.
Identify the dealership case owner, open requests, relevant correspondence and permitted follow-up. We agree the administrative support and who may authorise external communications before acting.
Available quotes, commitments, invoices and payment records provide the basis for organising costs. We keep those categories distinct so the record explains what has been proposed, committed, invoiced or paid.
Name the next person.
Assign a responsible person and agreed due date. Make the required information or decision clear.
Keep the history.
Maintain authorised follow-up and record replies. Check what has been supplied and what remains unanswered.
Retain the support.
Connect cost records to the matter and preserve the distinction between an estimate, invoice and actual payment.
What you receive
Accountable actions.
A usable communication record.
The scope can include an action register, correspondence log, factual cost record and outstanding questions for the dealership.
Useful review questions
Who is expected to reply? Does the response answer the original request or only acknowledge it? Which cost records are available, and what still needs support?
iClaims provides administrative ACL case support, excluding warranty administration. The dealer authorises communications and makes customer response, repair and remedy decisions. Legal advice and representation remain with qualified advisers; administrative follow-up does not guarantee reimbursement or a dispute outcome.
See an illustrative follow-up