The case history
Bring reported concerns, inspections, repair attempts and responses into a dated sequence. Distinguish a repair visit from its recorded outcome and from a concern that remains open.
iClaims Australia / AI assisted protection
Our software. Our AI.
Your case in context.
Our proprietary iClaims software integrates with our own AI. We are developing its Australian workflow around case chronologies, source evidence, correspondence and administrative follow-up, with people reviewing the findings.
Australian software and AI workflow in development · Pilot discussions
Designed around the case record
Connect the material.
Clarify the question.
The Australian workflow is being developed for administrative ACL case support. Its purpose is to help reviewers understand the record and identify a practical next action.
The supporting evidence
Connect a finding to the document or correspondence behind it. Identify material that is missing or inconsistent, while keeping original records available for a person to check.
The administrative follow-up
Keep the question, responsible person and next action in context. Later documents or responses may resolve a request or change what needs review.
People remain accountable
A finding starts
a human review.
AI assists with organising material and highlighting potential gaps or inconsistencies. A useful finding explains its source and the question needing attention.
- Check the originalRead the underlying material and preserve its context, including evidence that challenges the initial account.
- Consider later informationA new report or response may change the chronology, resolve a gap or leave a different question open.
- Confirm the next actionPeople validate the finding and decide the appropriate administrative follow-up.
A scoped Australian engagement
Agree the workflow
before case work begins.
The available workflow, tools, records and permitted use are confirmed within the engagement. The development and pilot status describes the technology’s current stage.
Our Australian service is administrative case support. The dealer retains authority over customer responses, repairs, remedies and external communications. Qualified advisers provide legal advice and representation.
Software and AI support the preparation and review of the record. They do not determine legal liability or guarantee a dispute outcome.
See the case-support process