Identify the problem.
Start with an information request, aging concern, payment difference, or recurring documentation issue.
iClaims USA / How it works
Bring the file.
Agree the next move.
A focused engagement starts with a practical question: what is holding this warranty claim or process back? We agree on the work, examine the evidence, and leave your team with findings and actions it can use.
Define the work
One claim or a recurring issue.
A clear scope either way.
Set the scope.
Confirm the questions, records, access, contacts, responsibilities, and deliverables before work begins.
Examine the file.
Connect the repair story, check later information, and carry out the agreed support.
Record the handoff.
Explain findings, outstanding requirements, responsible people, and follow-up.
What your dealership supplies
The question.
The records. The context.
Identify the claim and the issue you need help resolving, along with a dealership contact who can clarify the file and authorize next steps.
Depending on scope, the review may use repair orders, photos, invoices, authorization and payment records, correspondence, and claim discussions. Reconciliation also needs relevant ledger records. We agree on a suitable channel for sharing them.
What iClaims returns
- Supported findingsWhat the records establish, with references and unresolved questions.
- Practical actionsThe information, decision, or follow-up still needed, with agreed responsibilities.
- A useful review recordScoped notes, an itemized comparison, dealer recap, or training checks suited to the work.
Fictional claim example
See how a file
becomes an action.
A completed RV repair still needs a required completion signature before submission. Follow the evidence, review finding, and human handoff in this illustrative walkthrough. All example details are fictional.
Follow a fictional warranty file from the source records to an accountable next action. This demonstration explains the workflow; it does not process a live claim.
Four stages, from evidence to a human next step.
Step 1 / 4
Start with the repair record.
- Source records
- Example repair order, repair photographs and final invoice.
- What the example shows
- The narrative records a completed repair. The example file does not include the completion signature required for this submission.
- Next action
- Check the submission requirement against the records supplied.
- Responsible person
- Warranty administrator
Step 2 / 4
Identify the exact gap.
- Source records
- Repair documents, authorization history and claim discussion.
- What the example shows
- The photographs and repair narrative support the work described, but they do not supply the missing signature. Later correspondence still needs checking.
- Next action
- Record the missing item and link the finding to its sources.
- Responsible person
- iClaims reviewer
Step 3 / 4
Verify before acting.
- Source records
- The latest available documents and the administrator’s review notes.
- What the example shows
- In this example, the signature remains outstanding. A claims professional checks that finding and confirms the appropriate response with the dealership.
- Next action
- Assign the request for the signed completion document.
- Responsible person
- Dealership warranty administrator
Step 4 / 4
One action. A named owner.
- Source records
- Review notes, the outstanding-document list and the agreed follow-up record.
- What the example shows
- The handoff explains what is supported, what remains missing and who will follow up. The file needs another check when the document arrives.
- Next action
- Obtain the document, recheck the file and confirm the submission path. The manufacturer retains the claim decision.
- Responsible person
- Dealership warranty administrator, supported by iClaims
The Command Center is in private pilot development. General subscription availability has not been announced.
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How the review works
Our technology.
Experienced judgment.
iClaims’ proprietary software is integrated with our own AI to assist USA warranty evidence review. Claims professionals check findings and guide the agreed administration, reconciliation, follow-up, or training.
Your dealership makes its business decisions; manufacturers make their claim decisions. Requested, authorized, billed, and paid amounts stay distinct. Claim and accounting records must support any confirmed balance.
The Command Center workflow is in private pilot development. General subscription availability has not been announced.
Explore USA servicesStart with the real work
Where is your warranty
work getting stuck?
One claim. A recurring documentation problem. A team that needs a clearer process. Let’s find the right place to start.
Request a process review