What was asked for?
The submitted labor, parts, freight, sublet, or other supported request.
iClaims USA / Reconciliation
Trace the difference.
Know what to check next.
When the authorization, final invoice, and payment record differ, the totals alone do not explain why. Our reconciliation service examines the repair operations and supporting records so your team can address the actual question.
Start with the records
Match the payment
to the work.
We agree on the claim, repair operations, questions, and available records before reviewing the difference. The scope can address one file or a defined group of claims.
- The repair and requestRepair orders, requested labor, parts and freight support, photos, and relevant correspondence.
- The authorization and final billApproval records, revisions, final invoices, and explanations of changes.
- The payment and accounting recordPaid-claim details, remittances, previous payments, and relevant dealership ledger records.
The comparison
Four amounts.
Four distinct records.
We compare the same repair operations across the records, checking allocations, previous payments, and changes in scope.
What was approved?
The operations and amounts supported by the authorization and its revisions.
What was invoiced?
The final charges and their connection to the documented repair.
What was received?
The payment evidence and its allocation in the dealership’s records.
What you receive
An itemized review.
A usable follow-up.
Your agreed deliverables can include an operation-level comparison with source references, unexplained differences, questions to verify, and next actions with agreed owners.
Keep the conclusion supported.
A final invoice and a payment record may cover different work or payment periods. Claim and accounting records must support any confirmed balance.
Your dealership authorizes its follow-up. Manufacturers make their claim decisions. A reconciliation review does not guarantee approval or additional payment.
People & technology
Experienced review.
Connected evidence.
iClaims’ proprietary software is integrated with our own AI to assist evidence review. Claims professionals check findings and manage the agreed reconciliation work.
The service and the software.
Hands-on reconciliation support is scoped with your dealership. The iClaims Command Center is a separate USA warranty workflow in private pilot development. General subscription availability has not been announced.
Explore the Command CenterStart with the real work
Where is your warranty
work getting stuck?
One claim. A recurring documentation problem. A team that needs a clearer process. Let’s find the right place to start.
Request a process review