iClaimsAustralia
Repair File Control
Run the repair file like a controlled workflow.
Customer arrival, diagnosis, evidence, approval, repair, communication, submission, and payment should be visible in one operating path.
EvidenceApprovalOEM waitPayment risk
Repair File Control
Run the repair file like a controlled workflow.
Customer arrival, diagnosis, evidence, approval, repair, communication, submission, and payment should be visible in one operating path.
Repair File Control TimelineLive workflow
Live product view
Repair File Control Timeline
This page is a module in the same product tour: same status language, same operating cards, and a visual example of what the dealer sees.
Repair File Control TimelineLive workflow
Module cards
Same platform language. Different operating story.
Workflow control
Every stage has an owner, evidence expectation, and next action.
Dealer protection
Dealer action is visible before a customer, manufacturer, regulator, or tribunal asks for the history.
Payment discipline
Submission and payment stay attached to the repair timeline, not treated as a separate afterthought.
Live AI Insight
Show the product thinking, not another paragraph.
The insight card is the new repeating design element: it shows status, claim context, recommended action, and the business result in the same visual language everywhere.
WaitingWaiting OEM
Approval requested 6 days ago.
Dealer diagnosis complete. Customer update due tomorrow.
- Chase OEM approval.
- Log customer update.
- Keep parts ETA visible.
Dealer scenario
Repair complete, payment still unresolved
The repair path looks finished to the workshop, but reimbursement is still pending. iClaims keeps the payment step in the same workflow so closure does not hide recovery exposure.
How iClaims solves it
Three practical moves, then a clear next step.
Map the stages
The repair file moves through diagnosis, evidence, approval, repair, communication, submission, and payment.
Flag stage gaps
Missing proof, stuck approvals, and stale communication are marked with status colours.
Close cleanly
The dealer sees what must happen before the file is truly resolved.