We don't replace your DMS
Whether you use Eclipse, Pentana, Titan, or another dealer system, iClaims works alongside your existing process.
The goal is not to replace the dealer's operating system. The goal is to strengthen the records, warranty handling, documentation, and dispute prevention that surround that system.
Documentationrepair files, notes, photos, and chronology
Warranty managementcleaner records and follow-through around warranty work
Reimbursement supportbetter file quality for recovering proper payment
Dispute preventionstronger records before the file hardens into tribunal pressure
Dealer systemsEclipse, Pentana, Titan, and other workflows stay in place
Dealer counselsupported when the matter needs formal legal advice
Warranty reimbursement support
Dealers should not lose money doing the work while the manufacturer stays protected.
Reimbursement is the second core dealer pain we heard. Once the file is stronger, iClaims helps improve the records, follow-up, and manufacturer accountability needed to recover proper warranty reimbursement.
What reimbursement support focuses on
- Cleaner warranty file preparation
- Better proof of work performed
- Clearer authorisation and delay records
- Stronger manufacturer accountability