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iClaimsAustralia

Australia-Wide Dealer Protection Centre

Australia-Wide Dealer Protection Centre

One repair file standard for every Australian state and territory.

ReadyNeeds AttentionHigh RiskWaiting OEM

Australia-Wide Dealer Protection Centre

Australia-Wide Dealer Protection Centre

One repair file standard for every Australian state and territory.

Protection CentreAustralia-wide
Queensland (QCAT)New South Wales (NCAT)Victoria (VCAT)Western AustraliaSouth AustraliaTasmaniaAustralian Capital Territory (ACAT)Northern Territory

One repair file standard

One repair file standard for every Australian state and territory.

iClaims helps caravan and RV dealers strengthen repair files before ACL pressure, customer escalation, manufacturer delay, warranty claim denials, reimbursement shortages, or tribunal proceedings become expensive.

Although every Australian state and territory has its own consumer dispute pathway, the documentation needed to protect a dealership is fundamentally the same. Strong repair files, complete timelines, clear customer communication, manufacturer accountability, and well-supported warranty documentation improve outcomes regardless of where a dispute occurs.

iClaims operates throughout Australia, supporting dealers in:

Queensland (QCAT)New South Wales (NCAT)Victoria (VCAT)Western AustraliaSouth AustraliaTasmaniaAustralian Capital Territory (ACAT)Northern Territory

Different tribunal. Same repair file.

Different tribunal. Same repair file.

Whether a matter proceeds through QCAT, NCAT, VCAT, ACAT or another state consumer pathway, dealers succeed because their documentation is complete, not because of the tribunal itself.

iClaims helps identify documentation gaps before they become expensive.

✓ Customer concern history
✓ Repair chronology
✓ Photos and supporting evidence
✓ Technician documentation
✓ Manufacturer communications
✓ Approvals and authorisations
✓ Warranty documentation
✓ Evidence supporting reimbursement
✓ File readiness before escalation

Next step

Talk through the repair file before it gets expensive.