ACL readiness and workflow intelligence
Turn messy evidence into clear next action.
iClaims Australia helps Caravan and RV dealers manage consumer-law pressure with actionable ACL Readiness Cards: the issue, the evidence, the risk, and the exact step needed next.
Product direction
Not a claim checker. Not legal advice. Not raw AI scoring.
Actionable ACL Readiness Cards
Every case answers the three questions that matter.
The core output is a case card, not a generic AI summary. Each card explains what is wrong, what evidence supports that view, and what action will improve readiness.
ACL Readiness Card
Evidence intelligence
The system watches for the contradictions and gaps that change the case.
Timeline conflict
Customer says the leak began in Month 2, but dealer notes first report in Month 7.
Photo mismatch
Uploaded photos are not linked to any reported defect or show a different component than the RO.
Response aging
Manufacturer requested further inspection and no response has been recorded for five days.
Readiness gap
Purchase invoice, delivery date, complaint chronology, or repair history is missing or inconsistent.
Timeline is core
Every document should strengthen or question the chronology.
iClaims automatically builds the case timeline from dealer, customer, and manufacturer evidence, then highlights missing events or conflicts before they become the weak point.
Case chronology
Role-specific intelligence
Processors get case instructions. Owners get exception management.
Processor dashboard
My Red Cases, My Yellow Cases, Evidence Review, Ready to Lodge, Manufacturer Response Due, and Cases Escalating.
Open02Owner dashboard
High-risk matters, aging cases, manufacturer friction, repeated documentation problems, workload bottlenecks, and delay patterns.
Open03Consumer guarantee readiness
Evidence is checked against acceptable quality, fitness for purpose, recurring defects, repair history, and major/minor failure indicators.
Open04Tribunal readiness
The file stays organized around chronology, evidence strength, contradictions, missing documents, and next concrete steps.
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