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iClaims AustraliaACL readiness and workflow intelligence
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Built for Australian Caravan and RV dealers: ACL readiness cards, evidence timelines, manufacturer friction, processor queues, and owner exception dashboards in one operating view.

ACL readiness and workflow intelligence

Turn messy evidence into clear next action.

iClaims Australia helps Caravan and RV dealers manage consumer-law pressure with actionable ACL Readiness Cards: the issue, the evidence, the risk, and the exact step needed next.

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Actionable case cards Problem, evidence, risk, and next action tied to the documents underneath.

Product direction

Not a claim checker. Not legal advice. Not raw AI scoring.

ACL readiness engineThe system assesses whether the file is ready to support the next customer, manufacturer, or escalation response.
Evidence-bound outputEvery score, status, and recommendation points back to the documents, dates, photos, notes, and messages underneath it.
Workflow intelligenceProcessors get exact case-level tasks. Owners see exceptions, aging, bottlenecks, friction patterns, and potential tribunal exposure.

Actionable ACL Readiness Cards

Every case answers the three questions that matter.

The core output is a case card, not a generic AI summary. Each card explains what is wrong, what evidence supports that view, and what action will improve readiness.

What is the problem?Identify the consumer issue, workflow blockage, evidence gap, timeline conflict, or manufacturer response delay.
What evidence supports it?Cite the RO, customer complaint, invoice, photo, technician note, manufacturer email, or timeline event.
What exact action comes next?Tell the processor what to upload, rewrite, request, link, clarify, chase, or escalate.
Operating view

ACL Readiness Card

Action needed
QueueYellow - needs evidence or documentation
IssueWater ingress. Manufacturer questions when defect first appeared.
EvidenceFirst complaint missing. Photos show roof seam separation. Technician note identifies seal void.
Required actionUpload first customer complaint and dated inspection photos; add technician wording tying failure source to roof termination joint.
Expected resultEvidence strength moves from Moderate to Strong.

Evidence intelligence

The system watches for the contradictions and gaps that change the case.

Timeline conflict

Customer says the leak began in Month 2, but dealer notes first report in Month 7.

Photo mismatch

Uploaded photos are not linked to any reported defect or show a different component than the RO.

Response aging

Manufacturer requested further inspection and no response has been recorded for five days.

Readiness gap

Purchase invoice, delivery date, complaint chronology, or repair history is missing or inconsistent.

Timeline is core

Every document should strengthen or question the chronology.

iClaims automatically builds the case timeline from dealer, customer, and manufacturer evidence, then highlights missing events or conflicts before they become the weak point.

Purchase to first complaintConfirm the timeframe that matters for consumer guarantee readiness.
Inspection to repair attemptConnect diagnosis, photos, technician notes, parts, and work performed.
Repeat failure to escalationShow recurrence, manufacturer response, expert reports, and tribunal or complaint steps.
Operating view

Case chronology

Action needed
PurchaseInvoice present; delivery date verified
First complaintMissing dated customer evidence
InspectionTechnician note found; photos need defect link
Manufacturer responseAdditional diagnosis requested 5 days ago
Next actionAttach complaint record and respond to manufacturer request today

Role-specific intelligence

Processors get case instructions. Owners get exception management.

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Processor dashboard

My Red Cases, My Yellow Cases, Evidence Review, Ready to Lodge, Manufacturer Response Due, and Cases Escalating.

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Owner dashboard

High-risk matters, aging cases, manufacturer friction, repeated documentation problems, workload bottlenecks, and delay patterns.

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Consumer guarantee readiness

Evidence is checked against acceptable quality, fitness for purpose, recurring defects, repair history, and major/minor failure indicators.

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Tribunal readiness

The file stays organized around chronology, evidence strength, contradictions, missing documents, and next concrete steps.

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