We handle
pre-authorization.

What your dealership provides.

Start with the proposed repair and the records that explain it. Depending on the program, these may include:

• The technician’s diagnosis and repair narrative.
• Photographs, inspection findings and supporting documents.
• Proposed parts, labor and other applicable estimates.
• The relevant repair-order and manufacturer references.
• Any earlier manufacturer correspondence that explains a change in the proposed work.

We agree on the records, authorized access and a dealership contact who can clarify the work and approve communications.

What iClaims does.

1. Prepare the request.

   Check the proposed work and supporting records against the applicable requirements. Identify missing information and prepare the request.

2. Submit and follow up.

   Submit through the agreed process, respond to requests for additional information and track the manufacturer’s response.

3. Record the decision.

   Keep the response, authorized scope and any conditions or revisions together. Make that record available for the next stage of claim preparation.

What you receive.

A record of the request and responses, outstanding requirements, authorization details where issued, and agreed next actions with clear responsibility for follow-up.

We keep pre-authorization, final claim submission and payment records separate. Requirements vary by manufacturer and program; not every repair requires prior authorization. The manufacturer retains the approval decision. iClaims does not guarantee approval or reimbursement.

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